Workforce Explorer, WA Labor Market


		Customers


	Business Owners / Employers


	Job Seekers


	News Media


	Research Analyst


	Student


	Teachers/Counselors


	Workforce Professionals


		Data Dashboards


	Industry Trends


	Numbers and Trends


		Press Release Info


	Current Employment Situation


		Publications


	Publications & Reports Page


		Tools


	Assessments


	Career Clusters


	Find Employers


	Local Employment Dynamics


	Occupation Explorer


	Training Programs


	Training Providers


		Wages & Training


	Training Resources


	Wage and Benefits Information


	Glossary


	Tour Labor Market Info


		Explore Local Area


	Local Area Profile


	Compare Areas


		Explore Occupations


	Occupation Explorer


	Compare Occupations


		Explore Industries


	Industry Explorer


	Compare Industries


	Find Employers


		Training Information


	Find Training Providers


	Find Training Programs

Visit AccessWashington, Washington State government portal

Occupation Details
	Printer Version

Bill and Account Collectors

in Washington State

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.

View a Career Video for this occupation from America's Career InfoNet
View this occupation at OnetONLINE

Wages

[Top]

Area	Year	Period	Percentiles					Hourly Average
Area	Year	Period	10th	25th	Median	75th	90th
Washington State	2010	Mar	$11.32	$12.96	$15.91	$19.73	$23.66	$16.78

Advanced Search

Short Term Employment Projections

[Top]

Area	Employment Projections		Change	Growth Rate %	Annual Avg Openings
	2009 2nd Qtr	2011 2nd Qtr
Washington State	5,445	5,635	190	1.7	199

Advanced Search

Employment Projections

[Top]

Area	Employment Projections		Change	% Change	Annual Avg Openings
	2008	2018
Washington State	5,621	6,793	1,172	20.9	231

Advanced Search

Training Programs

[Top]

Program Title

Banking and Financial Support Services

Educational Requirements

This occupation is in Job Zone Three: Medium Preparation Needed.
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

Go to the O*NET online website for more information on:
Bill and Account Collectors

O*NET Characteristics

[Top]

Skills

Importance
(0-100)high

Competence Level

Active Listening

Speaking

Reading Comprehension

Time Management

Mathematics

Go to the O*NET online website for more information on:
Bill and Account Collectors

Top 10 Tasks

Importance
(0-100)high

Receive payments and post amounts paid to customer accounts.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Record information about financial status of customers and status of collection efforts.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Advise customers of necessary actions and strategies for debt repayment.

Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Arrange for debt repayment or establish repayment schedules, based on customers` financial situations.

Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Go to the O*NET online website for more information on:
Bill and Account Collectors

Top 10 Work Activities

Importance
(0-100)high

Interacting With Computers

Getting Information

Processing Information

Making Decisions and Solving Problems

Evaluating Information to Determine Compliance with Standards

Organizing, Planning, and Prioritizing Work

Documenting/Recording Information

Communicating with Persons Outside Organization

Updating and Using Relevant Knowledge

Communicating with Supervisors, Peers, or Subordinates

Go to the O*NET online website for more information on:
Bill and Account Collectors

Top 2 Work Values

Extent
(0-100)high

Support

Working Conditions

Go to the O*NET online website for more information on:
Bill and Account Collectors

Top 2 Interests

Occupational Interest
(0-100)high

Conventional

Enterprising

Go to the O*NET online website for more information on:
Bill and Account Collectors

Alternate Titles

Account Receivable Associate, Account Representative, Account Resolution Analyst, Account Service Representative, Accounting Technician, Accounts Receivable Specialist, Agent, Bad Credit Collector, Bill Collector, Biller, Billing Clerk, Billing Manager, Billing Representative, Business Office Manager, Car Repossessor, Chaser, Claims Collector, Collection Agent, Collection Clerk, Collection Manager, Collection Specialist, Collection Supervisor, Collections Agent, Collections Clerk, Collections Manager

Top 15 Industries of Employment

[Top]

Industry Title

Number of Employers in State of Washington

Number Employed in Industry in 2007 in State of Washington

Percent of Total
Employment for Occupation in State of Washington

Growth Projection in State of Washington

Business Support Services

1,139

2,093

0.0%

N/A%