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Visit AccessWashington, Washington State government portal

Occupation Details
	Printer Version

Computer Support Specialists

in Washington State

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Exclude "Network and Computer Systems Administrators" (15-1071).

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Wages

[Top]

Area	Year	Period	Percentiles					Hourly Average
Area	Year	Period	10th	25th	Median	75th	90th
Washington State	2010	Mar	$14.82	$18.36	$22.83	$28.11	$34.93	$24.07

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Short Term Employment Projections

[Top]

Area	Employment Projections		Change	Growth Rate %	Annual Avg Openings
	2009 2nd Qtr	2011 2nd Qtr
Washington State	12,669	12,934	265	1.0	474

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Employment Projections

[Top]

Area	Employment Projections		Change	% Change	Annual Avg Openings
	2008	2018
Washington State	12,925	14,828	1,903	14.7	569

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Training Programs

[Top]

Program Title

Accounting and Computer Science

Computer Software Technology/Technician

Data Processing Tech./Technician

Educational Requirements

This occupation is in Job Zone Three: Medium Preparation Needed.
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

Go to the O*NET online website for more information on:
Computer Support Specialists

O*NET Characteristics

[Top]

Skills

Importance
(0-100)high

Competence Level

Troubleshooting

Reading Comprehension

Critical Thinking

Active Listening

Writing

Speaking

Learning Strategies

Active Learning

Go to the O*NET online website for more information on:
Computer Support Specialists

Top 10 Tasks

Importance
(0-100)high

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Enter commands and observe system functioning to verify correct operations and detect errors.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Oversee the daily performance of computer systems.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Go to the O*NET online website for more information on:
Computer Support Specialists

Top 10 Work Activities

Importance
(0-100)high

Interacting With Computers

Getting Information

Updating and Using Relevant Knowledge

Making Decisions and Solving Problems

Communicating with Persons Outside Organization

Communicating with Supervisors, Peers, or Subordinates

Establishing and Maintaining Interpersonal Relationships

Identifying Objects, Actions, and Events

Interpreting the Meaning of Information for Others

Documenting/Recording Information

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Computer Support Specialists

Top 2 Work Values

Extent
(0-100)high

Achievement

Working Conditions

Go to the O*NET online website for more information on:
Computer Support Specialists

Top 2 Interests

Occupational Interest
(0-100)high

Investigative

Conventional

Go to the O*NET online website for more information on:
Computer Support Specialists

Alternate Titles

Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Manager, Call Center Supervisor, Call Center Support Representative, Computer Hardware Technician, Computer Instructor, Computer Lab Assistant, Computer Specialist, Computer Support Specialist, Computer Support Technician, Computer System Technician, Computer Technical Specialist, Computer Technician, Computer Technologist, Computer Technology Instructor, Computer Trainer, Customer Liaison, Customer Service Representative, Customer Service Technician, Customer Support Analyst, Customer Support Information Technology Specialist, Customer Support Professional, Customer Support Representative, Desktop Analyst, Desktop Support Specialist

Top 15 Industries of Employment

[Top]

Industry Title

Number of Employers in State of Washington

Number Employed in Industry in 2007 in State of Washington

Percent of Total
Employment for Occupation in State of Washington

Growth Projection in State of Washington

Computer Systems Design and Rel Services

1,591

1,941

0.0%

N/A%